Fnac Darty Marketplace

Fnac Darty Commissions Table

Table	New product	Refurbished product	Used product
Laptops and tablets	7 %	8 %	10 %
Hard drives, TV sets and projectors	6 %	10 %	10 %
White goods (excluding accessories and specific options)	6,5 %	10 %	10 %
Digital cameras and lenses	7 %	10 %	10 %
Small appliances (excluding accessories and specific options)	8 %	10 %	10 %
Smartphones and mobile phones	8 %	8 %	10 %
Simple and DJ sound systems (excluding accessories and specific options) and microphones	8 %	10 %	10 %
Default technical products (excluding accessories and specific options), alarm clocks, desktop computers, components, monitors, power supplies, printers, scanners and video game consoles	8 %	10 %	10 %
Accessories - for gaming, video game consoles, musical instruments, sound and DJ systems	13 %	16 %	16 %
Accessories - for technical products, white goods, small appliances and tableware	13 %	16 %	16 %
Games, toys, health, gadgets, figurines, cards, creative leisure activities and posters	12 %	16 %	16 %
Video games, DVD/Blu-ray readers, audio, software, musical instruments (excluding accessories and specific), child care, astronomy and meteorology	12 %	14 %	14 %
Books	13 %	15 %	15 %
Watches and default editorial products (excluding accessories and specific options) and stationery	14 %	16 %	16 %
DIY	12 %	15 %	15 %
Gardening	14 %	15 %	15 %
Pet shop	15 %	16 %	16 %
Sports & leisure, sportswear, luggage	14 %	15 %	15 %
Bedding, home textiles	15 %	-	-
Furniture	15 %	-	-
Sustainable development, arts and collections, home and lifestyle (decoration), electronic cigarettes, sexy chic, other/unspecified item group.	15 %	16 %	16 %
Other diversification	11 %	15 %	15 %

TVA regulation

On 01/01/2020, a new French legislation against fraud introduces new measures aiming at controlling the payment of VAT and custom duties for goods introduced in France by foreign vendors (outside EU) ;

In January 2020, all the EU marketplaces will have to give to the French tax authorities the list of their vendors with the amount of transactions realized by each vendor through the platform.

Also in early 01/01/2020, the French tax authorities will ask platforms to justify that their vendors outside EU are respecting the tax legislation notably that they pay VAT and custom duties for the goods shipped to French customers.

2 different types of situations can arise :

You ship directly from outside EU: you will have to prove that, for each shipment, you (or your shipping company) have paid the right amount of custom duties and VAT. For your information, shipping companies like Chronopost, UPS, etc… have automatic and reliable processes in order to pay custom duties and VAT and can provide satisfying documentation. If you choose another shipment method, you will need to be able to justify to us that each goods shipped has been subject to VAT and custom duties.

If the goods sold through our platform are stored in the EU (through another platform or a storage supplier), the sale is subject to EU VAT regulations and you need to be registered for VAT in the EU.

If you cannot deliver us one of these elements (as the case may be) we could be obliged to close your account on our platform at the request of the French tax authorities.

Discover here companies able to help out on these VAT matters.

Available product categories

Fnac Darty Marketplace Quality Charter

Ratings

Your average customers' ratings must be over 4.5 out of 5

Claim rate

Must be lower than 5%

Order acceptance rate

Must be over 95%

Spontaneous refund rate

Must be lower than 5%

Responsiveness and flexibility:

48 working hours to accept an order
48 working hours to ship an order
48 working hours to reply to your customers inquiries

Available stock:

You must publish offers on available products
Boost your sales by keeping your catalogue up to date

Anti-counterfeiting measures

You only sell products you own or products you have the right to sell.

Full disclosure

Your delivery times are in calendar days
You provide working tracking numbers (except for standard shipping)
You keep your customers updated in case of an unexpected issue
Update your order status (from “To Ship” to “Shipped”)

Mandatory information to give and respect

Return policy in case of a product conformity issue
Right of withdrawal of 14 days from receipt of the product
Legal warranty is a right given by the law to the customer
The invoice must be sent to the customer, either in the shipment or through the message tool

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TVA Compliance

Aftersales Services

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Fnac Darty Commissions Tables

Formulaire de contact

Quality indicators

Ratings

Claim rate

Order acceptance rate

Spontaneous refund rate

NPS (Net Promoter Score)

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