eDesk is the high performance help desk for online retailers.
Only eDesk integrates with all the marketplaces and channels you sell on, plus all leading shopping carts, fulfillment and inventory software and social channels.
Respond and resolve customer queries in a fraction of the time. Support better, sell more.
| Table | New product | Refurbished product | Used product |
|---|---|---|---|
| Laptops and tablets | 7 % | 8 % | 10 % |
| Hard drives, TV sets and projectors | 6 % | 10 % | 10 % |
| White goods (excluding accessories and specific options) | 6,5 % | 10 % | 10 % |
| Digital cameras and lenses | 7 % | 10 % | 10 % |
| Small appliances (excluding accessories and specific options) | 8 % | 10 % | 10 % |
| Smartphones and mobile phones | 8 % | 8 % | 10 % |
| Simple and DJ sound systems (excluding accessories and specific options) and microphones | 8 % | 10 % | 10 % |
| Default technical products (excluding accessories and specific options), alarm clocks, desktop computers, components, monitors, power supplies, printers, scanners and video game consoles | 8 % | 10 % | 10 % |
| Accessories - for gaming, video game consoles, musical instruments, sound and DJ systems | 13 % | 16 % | 16 % |
| Accessories - for technical products, white goods, small appliances and tableware | 13 % | 16 % | 16 % |
| Games, toys, health, gadgets, figurines, cards, creative leisure activities and posters | 12 % | 16 % | 16 % |
| Video games, DVD/Blu-ray readers, audio, software, musical instruments (excluding accessories and specific), child care, astronomy and meteorology | 12 % | 14 % | 14 % |
| Books | 13 % | 15 % | 15 % |
| Watches and default editorial products (excluding accessories and specific options) and stationery | 14 % | 16 % | 16 % |
| DIY | 12 % | 15 % | 15 % |
| Gardening | 14 % | 15 % | 15 % |
| Pet shop | 15 % | 16 % | 16 % |
| Sports & leisure, sportswear, luggage | 14 % | 15 % | 15 % |
| Bedding, home textiles | 15 % | - | - |
| Furniture | 15 % | - | - |
| Sustainable development, arts and collections, home and lifestyle (decoration), electronic cigarettes, sexy chic, other/unspecified item group. | 15 % | 16 % | 16 % |
| Other diversification | 11 % | 15 % | 15 % |
On 01/01/2020, a new French legislation against fraud introduces new measures aiming at controlling the payment of VAT and custom duties for goods introduced in France by foreign vendors (outside EU) ;
In January 2020, all the EU marketplaces will have to give to the French tax authorities the list of their vendors with the amount of transactions realized by each vendor through the platform.
Also in early 01/01/2020, the French tax authorities will ask platforms to justify that their vendors outside EU are respecting the tax legislation notably that they pay VAT and custom duties for the goods shipped to French customers.
2 different types of situations can arise :
If you cannot deliver us one of these elements (as the case may be) we could be obliged to close your account on our platform at the request of the French tax authorities.
Discover here companies able to help out on these VAT matters.
Bedding
Furniture
Computers & Tablets
Cell Phones & Accessories
Home appliances
Pet supplies
Musical instrument
Books & Audible
Smart Watches
Baby registry
Sport & outdoor
Garden
Decoration
Athletic Clothing & Shoes
Luggage
Video Games
TV & Video
Used and Refurbished
Toys & GamesYour average customers' ratings must be over 4.5 out of 5
Must be lower than 5%
Must be over 95%
Must be lower than 5%
Respecting these quality indicators is your recipe to success on our platforms. These indicators, not only are they reasurrance information for your customers but they also boost your visiblity on the websites (Buybox access, Top seller status…etc.)
Your seller account may be suspended if you do not meet our quality requirements. For more information, please go to our websites T&Cs.
Would you recommend Fnac/Darty Marketplace to your friends and family?
Your customers will receive a satisfaction survey after their orders where they will rate your services as a seller.
After analyzing their replies, we will give you the keys to success and what you could to do improve your quality indicators.
Responsiveness and flexibility:
Available stock:
Anti-counterfeiting measures
Full disclosure
Mandatory information to give and respect
Useful articles