Manage my seller account

Manage my seller account

Overview of the interface

Your seller account gives you access to a number of features to help you manage your shop.

Overall presentation of the interface

How do I register and create my professional seller account?

To create your seller account on our marketplace, complete our registration form, available by clicking here. If it is validated, you will be put in touch with our teams to help you with the account opening process.

How do I complete my KYC file?

To be able to sell on our marketplace, you must first complete your KYC (Know Your Customer) file in your seller area. This is a legal obligation that you cannot avoid.

  • If the legal form of your company is a physical person follow this tutorial
  • If the legal form of your company is a moral person with an annual turnover of less than 7.5 million euros follow this tutorial
  • If the legal form of your company is a moral person with an annual turnover greater than 7.5 million euros follow this tutorial

In case an update of your KYC file is required, you will receive an email from our KYC team about it. In this case, you will need to log in to your on-line seller account (My pro settings -> KYC form) to update your KYC file.

How to recertify my KYC file

 

How do I enter my bank details?

It’s very simple, just enter your bank details by following these steps:

My account > My Pro settings > My bank details

My bank details

How do I set up my seller account ?

In just a few clicks, you can enter your company details in your online sales area:

  • Enter your bank details by following this path :

My seller account > my seller settings > my bank details

  • Set your delivery charges and delivery times by following this path :

My seller account > my seller settings > my shipping settings

Store Setup

How to update my sales and bank details

To update your bank details, please bring the following documents with you:

  • Valid extract from the KBIS (less than 3 months old)
  • Identity document of the legal guardian
  • Company bank details

To change your telephone number or e-mail address:

  • The identity document of the legal guardian
  • Valid extract from the KBIS (less than 3 months old)

Update your seller locked informations and your banking informations

How do I set my shipping country

By indicating your country of dispatch, you enable your customers to be informed about the origin of their orders. Declaring the country of dispatch is also necessary for tax purposes.

To indicate your country of dispatch, go to your online seller space in the section:

My account > My seller settings > My dispatch settings.

Shipping details

How do I set up the delivery grid?

To easily set up your delivery schedule, go to your Marketplace seller account and enter your :

  • Setting your shipping costs
  • Managing delivery methods
  • Setting your journey times
  • Postage and packing association In just a few clicks :

My account > My seller settings > My shipping settings

If you sell bulky products, you need to activate the bulky delivery mode by first using our contact form:

  1. Go to the contact form
  2. Request activation of the fast delivery mode (Subject: “Other question”)
  3. Once you’ve received your activation confirmation, go to “My shipping settings” and click on “Manage bulky delivery”.

Delivery grid and how to manage it

If you are a seller of new or second-hand books, a specific configuration is dedicated to you:

DARCOS law on the fixing of a minimum tariff on deliveries of new books

 

The Darcos law aimed at strengthening fairness and trust between players in the book sector and supporting its economy will come into force on October 4, 2023. This law imposes the setting of a minimum price of €3 on book deliveries for new books up to €35 by order and 1 cent minimum by order beyond €35.

 

Details on the application of these regulations:

  • The minimum rate for shipping charges applies to deliveries made to the buyer’s home or collection point, but is not applicable to books withdrawn from a book retail business.
  • These shipping costs must be applied to all customers, including members of a loyalty program. They are applicable to all new books sold in France, regardless of whether they are French or foreign books.
  • They also concern mixed parcels: concretely, orders including a book and another product do not escape these shipping costs.

 

In order to comply with Darcos Law, Fnac Marketplace will activate, from October 7, 2023, two new logistics categories Book_A (for books <250g) and Book_B (for books >250g) dedicated to books applying a minimum shipping cost of €3 for all new book orders.

 

 

How to use these two new logistics categories?

 

• For existing new book offers : these offers will be automatically reclassified into the new Book_A and Book_B categories.

• BOOK_A and BOOK_B management rules for any new book offer :

o Personalized shipping costs cannot fall below €3
o Impossibility of changing the default logistics category on new book offers
o No free shipping option

• For any used book offer : these offers will be automatically reclassified into the new Book_A and Book_B categories.

o Possibility of using a personalized category with shipping costs less than €3 or even equal to €0
o Possibility of putting a “free shipping” promotion
o Possibility of checking the “free shipping” box

We also remind you that, in accordance with the update of our Terms & Conditions for Vendors – Article 4.3 – Obligations relating to the price of Products, the price of the book is set under the conditions provided for by the Lang law of August 10, 1981. 

 

 

 

 

How do I change my password?

 

If you forget your password, you can easily retrieve it from your seller account.

Change your password

How to activate vacation mode and deactivate my shop

If you’re on holiday or travelling and don’t want to receive any more orders, you can deactivate your shop for a given period using the “holiday” mode.

Your offers will not appear online and you will not have to manage any new orders. On the other hand, please bear in mind that order acceptances, shipments and any outstanding complaints remain and that you are contractually obliged to respond to them.

Vacation mode _ Deactivate my shop

 

How to deactivate vacation mode

You can reactivate your shop at any time with just a few clicks:

My account > vacation mode > Activate my shop

Disable vacation mode

Need help ?

 

If the answers provided do not answer your question, contact us via our contact form by clicking here.

 

 

If the answers provided do not answer your question, contact us via our contact form by clicking here.

 

For any concerns about your own API feeds, contact our API Team at the following address: Marketplace.api@fnacdarty.com