Solutions SAV – Relation client

eDesk by xSellco is the high-performance helpdesk that integrates with all major eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

Benefits include:
Smarter Evaluation
eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

Faster Action
Act instantly, with all relevant customer information in a single view. Route tickets to those best equipped to respond and resolve. Use A.I. to predict the right response, while templates and autoresponders ensure you hit marketplace SLA’s.

eCommerce Resolution
eDesk is purpose-built for online sellers. Combining all your selling and support connections, eDesk layers the smart features eCommerce needs to go from ticket to resolution in half the time.

Features: 

  • Feedback
  • SLA
  • Management
  • Auto-Translate
  • Snippets & Templates
  • Autoresponder
  • Filters
  • Labels
  • Reporting
  • Invoice
  • Generator
  • Ticket
  • Assignation
  • Live Chat