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Our French platforms

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  • Belgium 
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  • Switzerland 

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Fnac Darty Commissions Table

Fnac Darty Commissions Tables

Table New product Refurbished product Used product
Laptops and tablets 7 % 8 % 10 %
Hard drives, TV sets and projectors 6 % 10 % 10 %
White goods (excluding accessories and specific options) 6,5 % 10 % 10 %
Digital cameras and lenses 7 % 10 % 10 %
Small appliances (excluding accessories and specific options) 8 % 10 % 10 %
Smartphones and mobile phones 8 % 8 % 10 %
Simple and DJ sound systems (excluding accessories and specific options) and microphones 8 % 10 % 10 %
Default technical products (excluding accessories and specific options), alarm clocks, desktop computers, components, monitors, power supplies, printers, scanners and video game consoles 8 % 10 % 10 %
Accessories - for gaming, video game consoles, musical instruments, sound and DJ systems 13 % 16 % 16 %
Accessories - for technical products, white goods, small appliances and tableware 13 % 16 % 16 %
Games, toys, health, gadgets, figurines, cards, creative leisure activities and posters 12 % 16 % 16 %
Video games, DVD/Blu-ray readers, audio, software, musical instruments (excluding accessories and specific), child care, astronomy and meteorology 12 % 14 % 14 %
Books 13 % 15 % 15 %
Watches and default editorial products (excluding accessories and specific options) and stationery 14 % 16 % 16 %
DIY 12 % 15 % 15 %
Gardening 14 % 15 % 15 %
Pet shop 15 % 16 % 16 %
Sports & leisure, sportswear, luggage 14 % 15 % 15 %
Bedding, home textiles 15 % - -
Furniture 15 % - -
Sustainable development, arts and collections, home and lifestyle (decoration), electronic cigarettes, sexy chic, other/unspecified item group. 15 % 16 % 16 %
Other diversification 11 % 15 % 15 %
Download our commissions table
TVA regulation

On 01/01/2020, a new French legislation against fraud introduces new measures aiming at controlling the payment of VAT and custom duties for goods introduced in France by foreign vendors (outside EU) ;

In January 2020, all the EU marketplaces will have to give to the French tax authorities the list of their vendors with the amount of transactions realized by each vendor through the platform.

Also in early 01/01/2020, the French tax authorities will ask platforms to justify that their vendors outside EU are respecting the tax legislation notably that they pay VAT and custom duties for the goods shipped to French customers.

2 different types of situations can arise :

  • You ship directly from outside EU: you will have to prove that, for each shipment, you (or your shipping company) have paid the right amount of custom duties and VAT. For your information, shipping companies like Chronopost, UPS, etc… have automatic and reliable processes in order to pay custom duties and VAT and can provide satisfying documentation. If you choose another shipment method, you will need to be able to justify to us that each goods shipped has been subject to VAT and custom duties.

 

  • If the goods sold through our platform are stored in the EU (through another platform or a storage supplier), the sale is subject to EU VAT regulations and you need to be registered for VAT in the EU.

If you cannot deliver us one of these elements (as the case may be) we could be obliged to close your account on our platform at the request of the French tax authorities.

Discover here companies able to help out on these VAT matters.

Formulaire de contact

This form is for Partnerships Requests. All other requests will not be handled here.
Feel free to give us as much information as needed such as technical strong points, website...
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Available product categories
Bedding
Furniture
Computers & Tablets

Cell Phones & Accessories
Home appliances
Pet supplies

Musical instrument
Books & Audible
Smart Watches

Baby registry
Sport & outdoor
Garden

Decoration
Athletic Clothing & Shoes
Luggage

Video Games
TV & Video
Used and Refurbished

Toys & Games
Fnac Darty Marketplace Quality Charter

Quality indicators

Ratings

Your average customers' ratings must be over 4.5 out of 5

Claim rate

Must be lower than 5%

Order acceptance rate

Must be over 95%

Spontaneous refund rate

Must be lower than 5%

 

 

Respecting these quality indicators is your recipe to success on our platforms. These indicators, not only are they reasurrance information for your customers but they also boost your visiblity on the websites (Buybox access, Top seller status…etc.) 
Your seller account may be suspended if you do not meet our quality requirements. For more information, please go to our websites T&Cs.

NPS (Net Promoter Score)

Would you recommend Fnac/Darty Marketplace to your friends and family? 

Your customers will receive a satisfaction survey after their orders where they will rate your services as a seller.

After analyzing their replies, we will give you the keys to success and what you could to do improve your quality indicators.

BEST PRACTICES

Responsiveness and flexibility:

  • 48 working hours to accept an order
  • 48 working hours to ship an order
  • 48 working hours to reply to your customers inquiries

Available stock:

  • You must publish offers on available products
  • Boost your sales by keeping your catalogue up to date

Anti-counterfeiting measures

  • You only sell products you own or products you have the right to sell.

 

Full disclosure

  • Your delivery times are in calendar days
  • You provide working tracking numbers (except for standard shipping)
  • You keep your customers updated in case of an unexpected issue
  • Update your order status (from “To Ship” to “Shipped”)

Mandatory information to give and respect

  • Return policy in case of a product conformity issue
  • Right of withdrawal of 14 days from receipt of the product
  • Legal warranty is a right given by the law to the customer
  • The invoice must be sent to the customer, either in the shipment or through the message tool

Useful articles

  • Legal guarantee of conformity 
  • Right of withdrawal
  • Fnac T&Cs 
  • Darty T&Cs 

Register on Fnac

Your pro seller account's name will appear on your Fnac.com offers
Mandatory for EU companies
Your role in the company
CEO's birthday
This number is confidential, will not be disclosed to your customers. It protects the access to your pro account
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