Your average customers' ratings must be over 4.5 out of 5
Must be lower than 5%
Must be over 95%
Respecting these quality indicators is your recipe to success on our platforms. These indicators, not only are they reasurrance information for your customers but they also boost your visiblity on the websites (Buybox access, Top seller status…etc.)
Your seller account may be suspended if you do not meet our quality requirements. For more information, please go to our websites T&Cs.
Would you recommend Fnac/Darty Marketplace to your friends and family?
Your customers will receive a satisfaction survey after their orders where they will rate your services as a seller.
After analyzing their replies, we will give you the keys to success and what you could to do improve your quality indicators.
Responsiveness and flexibility:
Mandatory information to give and respect