Back Office Project – Training Documents batch 2

Training Documentation

Offer and Order- Batch 2

To support sellers during the switchover batch 2 Offer and Order, we provide them with the following training elements:

Explanatory guides

Manual import of offers

In this tutorial, learn how to manage your offers on your Fnac Marketplace seller account with a choice of manual and automatic methods: CSV and API

For English version, consult this pdf : BOMP Unique - Import your offers

 

Set up the delivery grid

In this tutorial, you’ll learn how you can manage your delivery options on
your new seller account Fnac Marketplace.
• Set up your delivery options
• Manage your delivery options
• Set up your time delivery
• Shipment and offer association

For English version, consult this pdf : BOMP - Delivery grid

 

Setting up a store

In this tutorial, learn how to set up your seller account

For English version, consult this pdf : BOMP - Store Setup

 

Store settings checklist

For pure Darty or Fnac Darty sellers without activity on Fnac (or an activity that goes back to...)​

API Documentation

To access the API documentation go to the following link :

Documentation API

To be able to connect, and to have the information necessary for the parameter setting of the flows, approach your account manager or the Darty support in order to recover your identifiers of connection.

This guide remind you how to connect : BOMP - Documentation API - EN

Focus API pricing: it allows you to adjust your prices according to other marketplace offers on Darty.com. You can then be best positioned to make the sale. For those who already use the API on Fnac, the Darty pricing API works in the same way, but adapts to Darty.com's marketplace offers. In any case, you can find our documentation through the link above.

To find out how to retrieve your Shop ID, click here : To find your Shop ID

Vacation Mode

Following the switchover operations, your shop is in holiday mode?

We inform you that you can act yourself directly in BOMP Darty to disable this Vacation mode and resume your activity!

First, please check your settings and make sure they are finalized (shop settings, import of offers)

Then, go to My Account > Vacation Mode to perform the manipulation!

To guide you in this step, we put at your disposal :

An explanatory guide: Disable Vacation mode
A video tutorial:Disable Vacation mode

Consult offers rejection reports

To help you view your offer error reports, we provide:

An explanatory guide : BOMP - Consult my offer rejection reports

 

Manage your Darty complaints and messages

To help you consult and manage your messages and complaints on Darty BackOffice, we provide:

An explanatory guide : DARTY BOMP - Messages and complaints Guide

 

Webinars

Regarding sellers webinars session 1 

If you are a seller considered as a partner of Fnac and Darty Marketplaces, you have been invited on April 19th,  and 20th, 2023 to webinars sessions in different languages:

In English:

In French:

In Chinese: 

 

Regarding sellers webinars session 2 

If you are a seller considered as a partner of Fnac and Darty Marketplaces, you have been invited on May  15th, 16th, and 17th, 2023 to webinars sessions in different languages:

In English :

In French :

In Chinese : 

 

Regarding sellers webinars session 3

If you are a seller who has not yet finalised or started your actions, you have been invited on June  05th & 06th, 2023 to webinars sessions in different language :

In English :

In French :

In Chinese : 

Tutos videos

Find on our Youtube channel explanatory videos, which will help you to take control of the interface and to carry out your next actions: 

Videos on the Darty Youtube channel :

Click to access the videos on : the FNAC Youtube channel